FAQs
You may be asked to quote your REF number when you reach out to our team for support, or for other matters.
The REF number for the Satair Merch Dashboard is FBCN1020.
For ease of use, we've designed our dashboards to imitate an e-commerce shop with regards to the ordering and checkout process.
Since all the items in your inventory are prepaid, you will not need to pay anything when you checkout. Your shipping costs are billed to your company on a monthly basis, or as agreed. Please read our Swag Fulfillment Policy, and ensure that you have the necessary approvals from your company to order and ship items where you want to.
On your inventory, products with Redemption Pages will have a label saying Includes Redemption Page. The link to the Redemption Page can be seen below the product image on the product page.
Recipients who you are sending the Redemption Page link to do not need an account to access it.
Yes, you can. Once an order is received, we need 1-2 business days to process the order. Once the order is picked up by our courier partner, a tracking number will be available on your Order page.
1) Once an order is placed, it takes 1-2 business days for us to process the order. The tracking number is updated after this period when the courier partner has picked up your order. In some cases, there is a delay between orders being shipped and the tracking numbers being updated. If so, please check back in a while and it should be updated.
2) Local Delivery: Most orders that shipped within the cities where we have a warehouse are sent via a trackable local delivery channel, but there are a few exceptions. So, in some rare cases, local deliveries may not have a tracking number.
Our courier partners manage their own order tracking pages. In cases where you don't see an update, it is probably due to a delay in their systems being updated. If you still have concerns, you can call the courier partner directly and quote your tracking number to get an update.
A lot of our warehouse systems are automated. If you inform us in time, then we can try to stop your shipment before it is picked up by our courier partner. But if it has already been picked up, then we cannot cancel it. You do however have the option of returning it (at your own cost).
To inform us about a return, please email fulfillment@boxaroo.co and quote your order number when doing so.
No, shipping is billed to your company on a monthly basis, or as agreed.
Yes, we can, and we cover almost all of the world.
On the checkout page, you can see the list of countries you can ship to in the dropdown menu. If the country you want to ship to is not listed, it means we cannot ship there. This is most probably due to the fact that we do not have a reliable courier partner in the region, or there are restrictions and other factors that prevent us from shipping there efficiently. We're sorry if this causes any inconvenience. We are constantly developing and growing our list of courier partners.
If you shipment incurs duties or taxes, we will first settle all those payment on our end, and then bill your company as part of the monthly billing costs. Please read our Swag Fulfillment Policy, and ensure that you have the necessary approvals from your company to order and ship items where you want to.
The first point of contact should be the Boxaroo admin within your company.
If they need to escalate the matter to us, they will do so with their dedicated account manager at Boxaroo.